![]() ![]() Unfortunately, a lot of the gamblers do not use reward cards because they feel the casinos cheat you when you use your play cards. We travel and gamble and spend LOTS of money. We later were told we had 1 additional room - AGAIN - comped. Those 3 individuals cancelled their rooms at Postmark and received reservation information for Harrah's. After providing everyone's information, we were then told HE could only give 3 rooms. We were contacted in February '23 by a rep with Caesars and advised he could give us 10 complimentary rooms. We originally booked rooms at the Postmark Hotel. Our friends and family planned a trip for an entire year to Lake Tahoe. Imagine being promised COMPLIMENTARY ROOM (S) and leaving with an $894 hotel bill per room. If any of my clients had told me this story, I would have really questioned if they were fibbing. I have worked under airlines, hotels, cruise ships, private charters. ![]() Where I work, I cannot shrug my shoulders and walk away with no conclusions. I have been in the travel industry for over 25yrs and I have NEVER seen this type of customer service, management and treatment of guests. ![]()
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